✨ MarvelouSkin — Frequently Asked Questions

Returns & Refunds

Because our soaps are personal care items, we are unable to accept returns on used or opened bars.
If your order arrives damaged or incorrect, please contact us within 7 days and we will gladly assist you.

Ingredients

Every bar is handcrafted using grass-fed beef tallow, Organic essential oils, distilled water, organic homemade coconut milk, sodium hydroxide, and organic honey.
No detergents. No sulfates. No parabens. No synthetic fillers.

Allergies & Sensitivities

If you have sensitive skin or allergies, please review the ingredient list before purchasing.
Although we use gentle, natural ingredients, every skin type is unique. If irritation occurs, discontinue use.

How to Use the Soap

Wet the bar and lather between your hands.
Massage the rich, creamy lather onto skin, rinse, and enjoy the soft, clean finish.
For longer-lasting bars, allow your soap to dry on a well-draining dish.

Shelf Life

Our soaps naturally cure for weeks before packaging.
Shelf life is 12–18 months, depending on storage.
Store in a cool, dry place away from direct sunlight.

Order Tracking

Once your order ships, you will receive a tracking number by email.
If you created a customer account, you can also track your order inside your account dashboard.

Shopify Store Questions

We accept secure checkout through Shop Pay, Apple Pay, Google Pay, and all major cards.
Your information is encrypted and protected.

Amazon Orders

If you purchased through Amazon, please manage returns and tracking directly from your Amazon account.

Tallow Sourcing

We use grass-fed, ethically sourced beef tallow — chosen for its incredible skin benefits, richness, and purity.
No industrial fats. No shortcuts.

Product Safety

Each bar is handcrafted in small batches in our Bronx studio and packaged using eco-friendly materials.
Clean, high-quality skincare — with no compromise.